Subscription Policy
Cancellation and Changes
- Cancellation Requests
- To cancel your subscription, please login to your customer portal and click on "Manage Subscription"
- If you encounter any issues, please reach out to our customer care team at customercare@menolabs.com. Customers must submit cancellation requests at least 24 hours prior to their scheduled ship date.
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Note: We cannot guarantee any changes if requested less than 24 hours before the ship date, and any refunds on shipped subscriptions are subject to following our green return policy.
- Changes to Subscription
- To modify your subscription, please login to your customer portal and click on “Manage Subscription.”
- To make changes to your shipping address or payment method, please login to your customer portal and select the correct option on your home page.
- If you encounter any issues, please reach out to our customer care team at customercare@menolabs.com. Customers must submit modifications at least 24 hours prior to their scheduled ship date.
Additional Information
- Order Processing:
- You will receive an email notification prior to order processing, allowing you to revise, skip, or cancel your subscription. Please add customercare@menolabs.com to your contact list to ensure this notification reaches your inbox.
- Once a subscription order is processed, it cannot be canceled.
- Shipping:
- Subscription orders ship free.
For questions or further assistance, contact our customer care team at customercare@menolabs.com.
