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Frequently Asked Questions


  • What is your shipping policy?

    We may use the United States Postal Service, UPS, FedEx or DHL for shipping. In most cases your order will be shipped within 1-2 business days of being placed. Upon shipment you will receive a package tracking number via email. Most Mail is delivered in 2 to 3 days within the United States, but please allow 5 to 10 business days from the date of your order. Standard Shipping: Allow 5-10 business days. All orders will have Delivery Confirmation numbers supplied to you with your order confirmation so you can verify delivery of your package.

    Expedited Shipping: We may send orders via expedited shipping service and offer priority service for some items or orders. When this applies, orders will have Delivery Confirmation numbers supplied to you with your order confirmation so you can verify delivery of your package.

    NOTE: Delivery times are estimated and due to factors beyond our control, Acts of God, or national emergencies such as COVID-19 delivery times are never guaranteed and may take upto 30 days to arrive in some cases.

    See our Product Purchase Terms of Service for more information.

  • How do returns work?

    MenoLabs offers a money back guarantee for first time customers that have not tried our products in the past. Our products work differently for every person and specific results and outcomes are not guaranteed. In the case that our products do nothing they are advertised to do and after taking our product(s) for an initial trial period of 30, 60 or 90 days determined by your first purchase on our website or mobile application; and all the criteria for eligibility are met, we will issue you a refund of your initial purchase price upon request and return of the product and/or packaging. Please note as a research company we track the efficacy of our products based on lot numbers and manufacturer dates and we record returns and customer interactions with our products.

    Our mission is to help women live healthier, happier lives and our money back guarantee trial is designed to ensure that our customers are as satisfied as possible with our products. For this reason we ask that during your trial period you follow the directions for use instructions precisely and fully evaluate our products over 30-90 days. Some of our products are designed to function over an extended period of time, won’t work correctly if used improperly and though we recommend at least 90 days of use to fully evaluate all of our supplements you may choose to determine your initial trial period by selecting a 30, 60 or 90 day supply of products when you make your first purchase with us. To be eligible for a refund we ask that you take our product for the full 30, 60 or 90 days that corresponds to the supply you initially purchased from our website or mobile application and that you track your symptoms in our MENOLIFE companion health tracker application until you have used your entire 30, 60 or 90 day supply.

    See our Product Purchase Terms of Service for more information.